Customer Service & CRM
Support tickets, account health, and churn prevention — all in one place
SuperOkapi brings ticket management, contact CRM, account health scoring, and Stripe-connected billing context together. Know which customers are at risk before they churn.
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Tickets
Ticket Management with SLA Tracking
Create, assign, prioritize, and track support tickets with full lifecycle management. Built-in SLA deadlines ensure nothing falls through the cracks.
- — Priority levels: low, normal, high, urgent
- — Status workflow: open → in progress → waiting on customer → resolved → closed
- — Categories: bug, feature request, question, billing, other
- — Multi-source tickets: web, email, Slack, and API
CRM
Contact CRM & Customer Profiles
A full contact database with company, role, phone, and Stripe-linked billing context. Know who you’re talking to and what they’re worth.
- — Unified contact profiles with interaction history
- — Stripe customer data integration for billing context
- — Search by name, email, or company
- — Ticket and conversation history per contact
Account Health
Account Health & Churn Risk
Every contact gets an automatic health score from 0–100, with churn risk levels from low to critical. Spot at-risk accounts before they cancel.
- — Health scores: 0–100 scale, automatically updated
- — Churn risk: low, medium, high, critical
- — Last contact and response time tracking
- — Auto-flagged urgent tickets from cancellations
Stripe
Stripe Connect for Billing Context
Connect your Stripe account via OAuth to sync customer data, subscription status, and payment history directly into your support workflow.
- — One-click Stripe Connect OAuth integration
- — Automatic customer import as contacts
- — Real-time webhooks for payment failures and cancellations
- — Auto-create urgent tickets for subscription events
Slack
Slack Integration
Receive and respond to support tickets directly from Slack. Your team stays in their flow while keeping customers happy.
- — Real-time ticket notifications in Slack channels
- — Create and respond to tickets without leaving Slack
- — Automatic conversation threading by contact
- — Configurable notification preferences
Productivity
Canned Responses & Tags
Pre-built responses for common questions. Flexible tagging for tickets, contacts, and conversations. Work faster, stay consistent.
- — Categorized canned response library
- — Custom tags with color coding
- — Internal notes on tickets (not visible to contacts)
- — Multi-message conversation threads
Suite Integrations
Part of SuperSuite — Connects to Everything
SuperOkapi is powerful on its own, but it becomes exponentially more valuable when connected to other SuperSuite tools. Churn signals flow into ZenHero as priority-weighted backlog items. Account health data surfaces in SuperClarity’s revenue-at-risk analysis.
GetAuth
Shared identity and billing across the entire suite. One login, one organization.
SuperFeedback
Sentiment scores weight support ticket priorities. Churn signals from tickets feed back into feedback boards.
ZenHero
Churn-risk tickets auto-generate priority-weighted backlog items. Support context enriches feature candidates.
SuperClarity
Account health and churn risk data surfaces in executive revenue-at-risk dashboards.
SuperForm
Verified purchase status from SuperForm orders flows into contact profiles and ticket context.
Stripe Connect
Direct Stripe integration for subscription data, payment failures, and customer billing context.
SuperSuite
Six Tools, One Ecosystem
Every SuperSuite app is independently valuable, but together they create a data flywheel: signals captured at the edges flow inward to prioritization and upward to strategy.
Ready to transform your customer support?
Join the waitlist and be the first to experience SuperOkapi — the customer service platform that connects support tickets to billing data, account health, and product strategy.
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